DELIVERY& TIME IN TRANSIT:

SHIPPING options range from standard UPS Ground to Overnight within the 48 States, USA. We can ship Parcel Post {USPS}.

Alaska, Hawaii and Puerto Rico require UPS 2DAY Air Service or USPS.

We do not ship to APOs, Canada, Mexico or Overseas

Generally, we ship same or following day from our broad stock in Arizona using UPS ground services. Orders received after NOON, Arizona time will process the next business morning..

Time-in-Transit varies somewhat from City to Rural areas.

East Coast:   5-6 working days

Central: 3-4 working days  

Colorado METRO Denver is generally 3 working days. Outside METRO Denver may take 3 days. Generally, we ship same or following day from our broad stock in Arizona using UPS ground services.

Standard ground shipping charges are a flat rate of $7.00 per order within the 48 States.

The goods shall be delivered FOB seller.s plant, and title shall pass to buyer upon seller's delivery of the goods to a common or contract carrier for shipment to buyer.

Return &Refund Policy:

Return Of Non Defective Products

Products may be returned no questions asked for a period of 30 days, but subject to a 20% restocking fee. Products returned between 30 and 90 days are subject to 35% restocking fee. No returns will be accepted after 90 days. Products must be returned unopened and undamaged in the original packaging. Shipping charges will not be refunded. Contact us at (800) 555-3150 to request a return authorization.Please request a return authorization.

Cartridges that have been substantially used will receive no credit. No returns will be accepted without a return authorization.

TonerStore

1835 W. Crest Lane

Phoenix, AZ 85027

Return Of Defective Products

TonerStore warrants each remanufactured toner cartridge to be free of defects in both materials and workmanship for a period of 8 months from the date of purchase. OEM/New Original cartridges have a 90 day warranty. Remanufactured inkjet cartridges are warranted for 60 days from the date of purchase..

TonerStore. will replace any cartridge found to be defective. This warranty is contingent on the return of the cartridge. Customers must obtain a return authorization by contacting us at (800) 555-3150. No returns of defective product will be accepted without a return authorization. Cartridges returned under warranty that are found not to be defective in either material or workmanship will be returned "as is" to the customer, at the customers expense. Cartridges that have been substantially used will not be replaced or returned.

TonerStore also warrants that, subject to conditions stated below and under normal use, our cartridges will not cause damage, abnormal wear, or deterioration to any compatible equipment. If a defect in a TonerStore cartridge causes equipment to fail, TonerStore will reimburse the full amount for any resonable service and repair of the equipment. This warranty is dependent upon the customer giving TonerStore notice of the equipment failure prior to any repair work. Also, satisfactory evidence that the equipment failure was due to a defect in TonerStore's cartridge must include a written statement on the service company's letterhead, dated and signed by the company's field service representative.

TonerStore's liability hereunder shall be limited to replacement or reimbursement as provided above. This warranty is exclusive, and in lieu of all other warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose.

REBATE POLICY:

On many of the products that we make from used empty cartridges, we offer a rebate to you if you return a empty toner cartridge to us within 30 days of your purchase. To qualify for the rebate, cartridges must be either from the original equipment manufacturer or from TonerStore and must be received in good condition. Poorly packed items that are broken or damaged will not be credited. Cartridges must be the same type of cartridges that you ordered. If the core comes back within 30 days the credit is applied back to the credit card used for the purchase. Extra empties sent in will not be credited or banked for future purchases Ship cartridges to:

TonerStore

1835 W. Crest Lane

Phoenix, AZ 85027

Please write your name and invoice number on the package as it appeared on your invoice. Shipping cost to return empty cartridges are not reimbursed. Send your cartridges via parcel post or UPS ground and send more then one cartridge at a time to reduce your cost.